Tarrina Health Terms of Service

Last Updated: Nov 03, 2026

Acceptance of Terms

These Terms of Service govern your use of the Tarrina Health mobile application and related services (the "App"), operated by Tarrina Health ("we", "us"). By installing, accessing or using the App, you agree to these Terms. If you do not agree, do not use the App.

These Terms apply together with our Privacy Policy, which explains how we handle personal information, including location data. Effective date: November 10, 2026.

The Service

The App supports Tarrina Health's distribution of pharmaceutical and FMCG products across rural and semi-urban India. Depending on your role, it may let you place and track orders, manage deliveries and routes, and record client visits.

Some features are limited to employees, field staff, drivers and approved business customers such as retailers, pharmacies and hospitals. We may add, change or remove features at any time.

Eligibility and Accounts

You must be at least 18 years old and legally able to enter a contract in India. Business users must hold every licence their activity requires, including a valid drug licence where they handle medicines.

Accounts are issued to authorised users only. You must provide accurate information, keep your credentials confidential, and tell us promptly about any unauthorised use. You are responsible for all activity under your account.

Orders, Pricing, Payment and Delivery

An order placed in the App is an offer to buy, and it binds us only once we confirm it. Prices, schemes and availability may change without notice. Prices are in Indian rupees, with applicable taxes shown separately.

Payment and credit terms follow your agreement with us or the invoice. Delivery dates are estimates, not guarantees. We accept returns and refunds only for damaged, expired or wrongly supplied goods that you report to us promptly.

Medicines and Product Authenticity

We supply medicines only to buyers who hold the licences required by applicable Indian drug laws, including the Drugs and Cosmetics Act, 1940 and rules made under it, as amended or replaced. You must comply with those laws when you store, sell or dispense products.

Nothing in the App is medical advice. Product information serves trade purposes and does not replace the advice of a doctor or pharmacist. You must not sell expired, recalled or suspected counterfeit goods, and you must report any such product to us immediately. We may withhold or recall stock where safety requires.

Acceptable Use

You agree not to:

• share your account or credentials with anyone

• falsify orders, delivery records, or location data

• copy, scrape, reverse engineer or interfere with the App or its security

• attempt unauthorised access, or introduce malicious code

• use the App for unlawful purposes, including diverting or selling unlicensed, expired or counterfeit medicines

Intellectual Property and Privacy

The App, its software, content and brands, including NAHOA, belong to Tarrina Health or its licensors. We grant you a limited, revocable, non-exclusive and non-transferable licence to use the App for its intended purpose. You may not copy, modify or distribute it.

Our Privacy Policy describes the information we collect, including location data from authorised devices. It also explains how you can request access, correction or deletion, and how to turn off location access in your device settings.

Disclaimers and Limitation of Liability

The App is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation, and poor connectivity in rural areas may affect performance.

To the extent the law permits, we are not liable for indirect or consequential loss. Our total liability for any claim is limited to the amount payable under the order that gave rise to it. Nothing in these Terms excludes liability that Indian law does not allow us to exclude.

Suspension and Termination

We may suspend or end your access at any time if you breach these Terms, or where the law or product safety requires it. Access for employees and field staff ends when their engagement with us ends.

You may stop using the App at any time and may request account deletion at tech@tarrinahealth.com. Provisions on intellectual property, disclaimers, liability and governing law survive termination.

Governing Law, Changes and Contact

These Terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute, subject to any mandatory rights you hold under law.

We may update these Terms from time to time. Changes take effect when we post them in the App or at tarrinahealth.com, and continued use means you accept them. For questions, contact tech@tarrinahealth.com.